FAQS

When will my order ship?

Orders are processed and shipped within 1-3 business days (excluding weekends and public holidays). The tracking number is sent via email within 24 hours of the item being shipped. Please allow 24-48 hours from the time you receive your tracking code for it to update.

Delivery can take anywhere from 2-5 business days within the USA.

Avira Skin ships from Los Angeles, CA.

Out of stock items: If a product you purchased is out of stock temporarily, we will hold any additional item(s) purchased until all products are in stock and ready to ship. If this happens, we'll notify you by email.

Postal Service: After a package has left our facility, we are no longer responsible for the package. We encourage you to purchase the optional shipping insurance if you are concerned at all about your package going missing. Please contact your local USPS office for more information: 1-800-275-8777.

Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days has passed and you still haven't received your package, please contact your local USPS office for more information: 1-800-275-8777.

Do you ship World Wide?

Yes, we ship worldwide. Depending on the postal service you chose during checkout, delivery can be 3-8 business days, while some countries take between 15-25 business days (depending on your local postal services).

*The shipping times stated are only an estimate. Please bear in mind, if the product is being shipped abroad, sometimes customs can hold the parcel for a few extra days before releasing it - this can cause delays.

Is my package subject to custom fees and/or duty tax?

Your package may be subject to customs fees calculated by, and paid to your local government. Avira Skin is not responsible for customs fees or duty taxes.

Can I change my delivery address or cancel my order?

Unfortunately, we cannot cancel your order or change your address once your order has been placed. This includes adding or removing any items in the order, or changing the shipping method. We encourage you to always double-check your address and the items in your cart before placing your order.

Are your products Vegan and Cruelty free?

Yes! All Avira Skin products are Vegan and Cruelty Free! (We love animals as much as you do!)

Information about the Pink Clay Mask

How to apply the mask?

1. Cleanse your skin before applying your face mask.
2. Apply the mask evenly.
3. Allow 10 minutes for the mask to fully dry. You might feel some tingling; this is the active ingredients getting to work.
4. After 10 minutes wash off with warm water and pat dry with a clean towel.
5. Admire your glowing skin

We always recommend moisturizing after using the clay mask.

Is redness after using my clay mask normal?

Yes, redness after using a clay mask is normal. That’s because clay brings blood to the surface of your skin while it’s absorbing impurities from your skin. Your skin tone will get back to normal within 30 minutes. Here are a few tips to help with your redness: (1) Don’t use hot water to rinse off your mask, use lukewarm water (2) Try not to leave your mask on for more than 15 minutes. If you leave it for too long, the mask gets completely dry and cracked. It becomes harder to remove and the friction to your skin while removing it can cause more redness (3) Use a soft damp face towel to remove the mask and (4) Always moisturize after you use the clay mask, however, please wait 15 minutes to let your skin breathe.

Am I still able to use this product as my skin gets irritated easily?

Yes! Our Pink Clay Mask doesn’t contain any nasty ingredients. It is made with the highest quality, natural ingredients. If you’re worried, we suggest consulting your physician or testing the mask on a small patch of your skin to see how it reacts.

Will I break out after using the mask?

The Kaolin clay in our Pink Clay Mask detoxifies the skin by drawing out impurities from deep within the skin, dries up blackheads, absorbs excess oils, and minimizes the appearance of pores, and leaves the skin feeling soft and smooth. Initially, you may find your skin breaking out as the clay pulls out all impurities and toxins from the pores. Not to worry, it means the Pink Clay Mask is doing its job! This is the process of detoxifying your skin. We always recommend moisturizing after using the mask.

 

If you have any further questions or concerns, please feel free to email us at support@aviraskin.com, and we will reply within 24 hours.